Find quick answers to your questions below... or email us at any time.
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my preorder arrive?
Who is Tenacious Toys?
• How long has Tenacious Toys been around?
• What is Tenacious Toys all about, in a nutshell?
• Who runs Tenacious Toys?
• Why should I shop at Tenacious Toys?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Preorders
• I need to cancel my preorder. How do I do that?
• When and what can I preorder?
• When is my preordered toy going to arrive? Why is it taking you so long to send it to me?
• Will you hold a toy for me until I pay?
Shipping
• Which shipping service should I choose?
• Do you ship to my country?
• How much will shipping be for my order?
• When will my order ship?
• What is the return policy?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• I'm looking for a specific toy & I can't find it on Tenacious Toys. Can you get one for me?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Can you help me promote my toy/artwork/cause/project/website/blog?
• How do I contact you?