Q. What actual shipping company is Economy / Cheapest Shipping?
A. The short answer is, sometimes USPS (US Postal Service), and sometimes UPS (United Parcel Service). Our warehouse chooses the cheapest possible ship option for your order based on your location and the size of the order. Often the cheapest international service is the new UPS Priority Mail Innovations, which uses a combination of UPS pick ups, and Postal Service final delivery. For UK customers, for example, a UPS Priority Mail Innovations package will be picked up by UPS, handed over to USPS before leaving the US, and then handed over to Royal Mail once it gets to the UK. That means final delivery would be made by Royal Mail.
Q. How long does UPS Priority Mail Innovations delivery take?
A. Longer than any other service. Most recent packages to the UK took 20 days to arrive. Basically, the less you pay for shipping, the slower it is. USPS First Class Mail is faster but slightly more expensive.
Q. Why hasn't my order shipped yet?
A. We now have a warehouse that ships every weekday, so ALL orders of in-stock items ship immediately. If your order has not yet shipped, and you have no tracking info from us, that means something in your order cannot be shipped at this time. MANY of our items are "preorders" which means you are paying for them BEFORE they are shipped to us. We cannot ship items that we don't have yet. We will ship your order in ONE box, because your shipping cost is calculated based on the size/weight of one box that fits all of the items inside. So, if your order contains both in stock items and preorder items, it will not be shipped until all of the preorder items arrive.
Q. OK so I read the above and I want my in-stock items now.
A. No problem! Email Benny at email@example.com and he will calculate the extra cost of splitting your order into 2 boxes. You can pay the difference by Paypal.
Q. Where is my package?
A. Once shipped, you will automatically receive an email with a link to tracking info so that you can track your package. Different companies and different shipping methods have different levels of tracking info. Some update frequently and are very accurate (Fedex) and some update very infrequently (UPS Priority Mail Innovations). If you chose Cheapest / Economy, and we shipped via Innovations, your tracking updates will STOP once the package is handed over to USPS. There's no continuity to the tracking scans once an Innovations package is handed over to USPS and leaves the country.
Q. I got a tracking number message from Tenacious Toys, but it says they don't recognize the tracking number! Help!
A. You are checking the tracking too soon. Chances are, your package is in our warehouse, and has the shipping label on it, but it hasn't been picked up by the carrier yet. Try checking the tracking number 24 hours later - it should return the tracking info at that point. FYI services like Fedex Ground do not do any pickups on weekends. If you placed your order Friday night through Sunday night, you must wait until Monday night for a Fedex Ground tracking number to start giving you info.
Q. I need to receive my order fast. What service do I choose?
A. US customers in a rush should choose one of the faster UPS options like Second Day Air. We get great rates for those services. International customers who must receive the order quickly should avoid any Cheapest / Economy shipping and opt for USPS Priority or USPS Express Mail.
Q. I read the above and I still have questions.
A. No problem! Email Benny at firstname.lastname@example.org and he'll help you.